So I get semi-panicked phone calls every few weeks, with people who just cannot hang up fast enough when I admit to being merely me, and that I in fact have no medical practice whatsoever. I still don’t know what medical field I am robbing of clientele; whatever it is, people aren’t feeling chatty when they finally decide it’s time to turn to Doctor Kathy – aka, me.
I always disconnect a little sadly. I’m the disappointing/startling/embarrassing/worrying stumbling block on these people’s road to wellness. An unplanned addition to the familiar dance of symptom development, scheduling, appointment and payment that they probably didn’t want to do in the first place. And here I am, not a doctor, and REALLY not their beloved Doctor Kathy, whose familiar voice they immediately recognize as not being not my own. I have ambushed them, led them astray of their objective. There’s nothing I can do for them – No, I don’t know her current number. They never blame me, but I’ve heard the disappointment/startlement/embarrassment so many times. I wish there was something I could do.
That’s when I turn to blame. Friggin’ Kathy! Update your contact info, lady! Haven’t you noticed the slowed traffic in your customer contact? Send out a mailing list! Let your people know how to reach you! Get a new admin assistant!
At least leave me your contact information, and cut me in for referrals!KAAATHYYYY!!